Scripting Skills for Supervisors and Team Leaders™

“How do I get my supervisors and team leaders to communicate more effectively and powerfully?”

Professional

Workshop Purpose

Scripting is the ability to handle difficult or sensitive conversations with employees and/or customers in order to professionally deliver a message.

Learn how to use this skill more effectively and powerfully by demonstrating the basic model, managing the dialogue box, dealing with common “excuse” games and becoming more verbally fit in six important areas.

Workshop Outcomes

♦ Increase your reputation as someone who always knows just what to say in a difficult or sensitive situation.

♦ Demonstrate a proven three-step model for getting results from other people – employees, customers, even the boss.

♦ Become a more effective communicator by managing all five elements of the dialogue box.

♦ Become a more powerful communicator by knowing which triggers to pull and which to avoid.

♦ Win all seven “excuse” games that people play when they are not performing.

♦ Prepare for your next tough conversation by using a simple but powerful tool called the characteristics-behaviors worksheet.

♦ Get more verbally fit by practicing three scripting exercises: Opening Tone-up, Block & Counter, Stance & Proxemics.

Practical

Workshop Outline

  • Distinguish the skill of scripting from coaching, conflict resolution, persuasion, and negotiation.
  • The three-step scripting model – what it is and how it dovetails with the five elements of the Dialogue Box.
  • Importing scripting into coaching and disciplining conversations for greater effectivenss.
  • VERBAL FITNESS: Block & Counter.
  • “Yes, but…”, SODDI, the crying game and other common opportunities for winning with scripting.
  • The Characteristics/Behaviors Worksheet – From preparation to execution.
  • VERBAL FITNESS: Opening Tone-Up.
  • Delivering the Main Message – 3 Point Checkup.
  • VERBAL FITNESS: Stance & Proxemics.
  • Don’t Pull These Triggers – 8 Words to Avoid.
  • Phrases to Leverage for Greater Power.
  • At the Closing – Telegraph success and let them solve the problem.
On-Site Training | Professional Practical Proven

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Our Approach

Using accelerated learning principles for teaching and engaging adults, our workshops rely upon interactive exercises, relevant business examples and participant involvement to reinforce application.

These workshops are tailored to the unique needs of the organization as well as the participants. Workshops are available in 90 minute, half-day, full-day or two day formats depending upon identified needs.

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